Privacy Policy

Welcome to Minya The Design Studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

We reserve the right to make changes to this policy at any time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, via email.

We may collect the following categories of personal information from you:

• Full name and date of birth
• Postal address, billing address, and delivery address
• Email address and phone number
• Payment information (credit/debit card details processed securely via our payment gateway)
• Order history, product preferences, and wish-list data
• Device information, IP address, browser type, and operating system
• Usage data such as pages visited, time spent, and clickstream data

We collect information in the following ways:

• Account registration: when you create a customer account on our site
• Order placement: when you purchase or enquire about a product
• Contact forms: when you reach out for support or general enquiries
• Newsletter sign-up: when you subscribe to our email updates
• Automated technologies: cookies, web beacons, and analytics tools that collect data as you browse

We collect your personal information for clearly defined, lawful purposes including:

• Processing and fulfilling your orders
• Communicating order confirmations, shipping updates, and invoices
• Providing customer support and resolving disputes
• Improving our website, products, and services
• Sending promotional offers and newsletters (where you have given consent)
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring website security

Your data is used to operate and improve our services. Specifically, we use it to:

• Process transactions and send related information such as receipts and order confirmations
• Personalise your shopping experience by recommending relevant products
• Administer promotions, surveys, or other site features
• Analyse usage trends and measure the effectiveness of our marketing campaigns
• Contact you about your account or orders

We may share your information with carefully selected third parties only as necessary to operate our business:

• Payment processors (e.g., Razorpay, PayU) to securely process transactions — they operate under their own privacy policies and PCI-DSS compliance
• Logistics & courier partners to fulfil and deliver your orders
• Analytics providers (e.g., Google Analytics) to help us understand site usage
• Email service providers to send transactional and marketing emails
• Legal authorities if required to do so by applicable law or court order

All third parties are contractually obligated to keep your data confidential and use it solely for the purpose for which it was shared.

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies: required for site functionality such as your shopping cart and login session
• Analytics cookies: to measure traffic and understand how users interact with our pages
• Marketing cookies: to show relevant advertisements and track campaign performance

You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more details, please refer to your browser's help documentation.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, access-controlled servers hosted with reputable cloud providers
• Regular security audits and vulnerability assessments
• Restricted employee access on a need-to-know basis

Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised use of your account.

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. Generally:

• Order and transaction data is retained for up to 7 years for accounting and tax compliance
• Customer account data is retained for the duration of the account and for 2 years after account closure
• Marketing consent records are retained until you withdraw consent

After the applicable retention period, your data is securely deleted or anonymised.

You have the following rights with respect to your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data where we have no compelling reason to continue processing it
• Right to restriction: request that we limit the processing of your data in certain circumstances
• Right to object: object to the processing of your data for direct marketing purposes
• Right to data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at rupanandini994@gmail.com. We will respond within 30 days of receiving your request.

Where we rely on your consent to process your data (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

• To unsubscribe from marketing emails, click the "Unsubscribe" link in any email we send
• To withdraw cookie consent, adjust your browser settings
• To withdraw all consent, contact us directly at the email below

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your data.

For significant changes, we will notify registered users via email or a prominent notice on our homepage prior to the change becoming effective.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Privacy Officer:

• Email: rupanandini994@gmail.com
• Phone: +91 9080983285
• Address: 48/a, Balaji Nagar, Palamalai Road, Periyanayakanpalayam, Coimbatore - 641020.

Minya The Design Studio operates in compliance with applicable Indian data protection legislation, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, when enacted, the Digital Personal Data Protection Act, 2023.

We are committed to upholding the principles of purpose limitation, data minimisation, accuracy, storage limitation, and accountability in all our data processing activities.

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at rupanandini994@gmail.com and we will take steps to delete that information as soon as possible.

Parents and guardians are encouraged to supervise their children's online activities and to help us enforce this policy by alerting us if their child has provided us with personal information without their consent.